Our refund policy is clear, transparent and designed to be fair for both clients and our team. No surprises.
Uproute AI provides professional marketing services that require significant human effort and resource allocation from day one. Our refund policy reflects this reality while protecting clients against failure to deliver.
| Scenario | Eligible? | Amount |
|---|---|---|
| Payment made, work not started (within 48h) | ✓ Yes | 100% |
| Cancel in first 7 days, minimal work done | ~ Partial | 50% |
| Mid-month cancellation, partial work delivered | ~ Partial | Pro-rated |
| Duplicate or erroneous payment | ✓ Yes | 100% |
| Work fully delivered, unsatisfied with results | ✗ No | 0% |
| Platform algorithm / policy changes | ✗ No | 0% |
| Client-caused delays led to under-delivery | ✗ No | 0% |
| Ad spend to Google / Meta / LinkedIn | ✗ No | 0% |
| Uproute AI fails to deliver contracted scope | ✓ Yes | Pro-rated |
Email enquiry@base91.online with subject line "Refund Request — [Your Company Name]". Include: your name, company, invoice number(s), and reason for the request.
You can also WhatsApp: +91-7077381804. We will review and respond within 3 business days.
Approved refunds are processed within 7–10 business days from the approval date, returned to the original payment method. A credit note will be issued for all refunded amounts per Indian GST regulations.
We take client satisfaction seriously. If you're not satisfied, speak with us before requesting a refund — we can often correct course, reassign team members, or adjust our approach. Our goal is always a successful long-term engagement, not a transactional one.
Contact: enquiry@base91.online · +91-7077381804